Support

Last updated 8 September 2026

Something not working, a question about billing, or an idea for a template? Pick whichever channel below suits you — we read all of them and answer every message.

Other ways to reach us

Which channel to use

• Telegram — bugs, “how do I do this?”, template requests, and anything you want answered quickly. Updates and release notes are announced here first.
• Email — payments, refunds, invoices, account access and anything that needs a written record. Write from the email address registered to your account and include your payment reference.

Response times

• Telegram — usually the same day
• General questions by email — within 2 working days
• Billing and refunds — within 3 working days

What to include when reporting a problem

These four details are what let us reproduce a fault instead of guessing at it, and they usually turn a multi-day back-and-forth into one reply:

• Your browser and whether you are on desktop or mobile
• The video format and roughly how long the clip is
• What you were doing when it failed — upload, transcribe or export
• The exact error message, or a screenshot of it

Try this first

A good share of reports are already answered in writing, so it is worth a look before you message:

• Help & guides — getting started, editing captions, keyboard shortcuts and fixes for the common export problems.
• FAQ — supported languages, file limits, privacy and pricing.
• Refund policy — what is refundable and how to request it.
• Contact — registered business details and address.